Résumé

Associate Software Engineer

• Collaborating with the Conversational AI team to develop and implement chatbots across the enterprise's websites.
• Leading cross-functional implementation of enterprise-wide chatbot solutions, driving streamlined customer service operations across multiple business units
• Spearheading UI/UX improvements through design thinking methodologies, reducing customer friction points by analyzing user behavior data and implementing targeted solutions
• Establishing a data collection framework using Adobe Analytics, enabling data-driven decisions that improve healthcare accessibility for millions of monthly users
• Conducting strategic analysis of AI solutions to identify optimization opportunities, presenting recommendations to senior leadership for healthcare experience enhancement
• Initiating and leading weekly accessibility workshops, developing innovative solutions to improve healthcare access for users with disabilities

Digital Engineering Intern

• Worked on the technical transformation of a prescription refill system from Python to JavaScript, improving system performance and reducing maintenance costs
• Collaborated with a cross-functional team to develop a secure mobile payment solution, integrating with existing infrastructure while ensuring PCI compliance
• Helped lead a machine learning sustainability initiative and presented comprehensive findings on the use of computer vision systems in CVS distribution centers.

President

• Directed operations of a major university recreation organization with P&L responsibility for the club's $500K annual budget
• Led and developed a 28-person executive board through strategic planning and execution of organizational initiatives
• Increased membership engagement through strategic program development and enhanced communication channels.
• Implemented a new trip planning system, resulting in successful coordination of events for 800+ students

Founding Engineer

• Developing a React Native app that allows couples to connect and rate their date experiences.
• Working on building a model that suggests date spots to users based on their location and previous ratings, enhancing the overall date night experience. Using the OpenAI and Google Places APIs for backend response.
• Leading our team through a user experience design process to ensure we meet the needs of our end users.
• Maintaining an organized backlog of implementations, design drafts, and blueprints for future updates.